Cancellation and No-Show Fee Collections Protect Your Time, Money and Patients

Oct 6

Cancellation and no-show fees are necessary but challenging policies for many private medical practices and striking the appropriate balance can feel like walking a tightrope. You need an expert outsourced medical billing solutions provider to manage your cancellation and no-show fee collections without alienating patients.

No-Shows Mean Significant Lost Revenue

Some practices in the United States have seen no-show rates as high as 32%. Each missed appointment can equal roughly $150-$200 in lost revenue for physicians.

Missed appointments also cost more than just an hour on the calendar. They disrupt the flow of care, prevent other patients from being seen and chip away at a practice’s financial health.

Charging cancellation and no-show fees is not a punishment! This policy encourages accountability, communicates the value of each appointment and helps patients take their healthcare seriously.

The Right Medical Billing Solutions Partner Can Help

A specialized medical billing solutions partner protects your practice while maintaining patient trust. This billing vendor would help you navigate the nuances of cancellation and no-show policies that reflect your values and business goals.

Medical billing vendors bring more than just billing expertise — their strategic insight can provide many benefits, including:

Helping to design tiered cancellation structures
Recommending industry best practices
Ensuring that policies align with evolving payer requirements and patient expectations

A billing partner also takes the burden of fee collection off the provider’s shoulders. They should offer seamless integration with scheduling systems, clear communication protocols and automated payment processes.

Onpoint Is the Collections Partner You Need

Onpoint Medical Solutions understands the unique pressures you face having to collect cancellation and no-show fees from patients. Our team works closely with you to implement fair policies that are compliant, consistent and compassionate.

We handle every aspect of billing and fee processing with care and professionalism — so your staff doesn’t have to. With Onpoint’s comprehensive support and best-in-class practice management software, you can protect your revenue, streamline operations and reinforce relationships with patients