Why web-based?

For years businesses have been putting up with software that takes forever to install, crashes servers, is a pain to upgrade and requires mountains of expensive hardware. Then there's the challenge of synchronizing data between locations, not to mention all the day-to-day maintenance and support without a technician on-site. Those hidden costs add up in a hurry.

Recently, the Web-based software model has taken off precisely because it solves those problems. Leaders like Salesforce.com and Oracle have successfully challenged the status quo and taken the ASP (application service provider) concept from the market fringes to the mainstream Fortune 500.

What IT costs will I have to incur?

For starters, the license price of buying traditional software is just the tip of the iceberg. All the ongoing costs of hardware, IT management, support and more add up to far more than the initial cost. That's where OnPoint start to make sense.

A Web-based billing system like OnPoint doesn't require a server in the office. In fact, you don't install anything. You just log in through Internet Explorer and a full-featured application comes up for your use.

That also means you don't have to take care of the software or your data. We back it up continuously 24x7x365 and we also install updates (often weekly) and major upgrades as we go along. All you have to do is wake up, log in, and you're using the latest version.

Our average uptime over the most recent quarter was 99.98%. That's because we have a superb IT staff and a world-class data center facility with redundant everything.

Our customers get all the benefits, without having to pay for the hardware and staff themselves.

What Are The Disadvantages?

No solution is perfect, but Web-based software makes much more sense. OnPoint has made sure our perceived disadvantages are non-issues, so you can relax and enjoy the benefits. Here are two of the major items businesses consider:

1. •Possession of data: If your data is not on site, can you be sure you have it? With OnPoint, we provide a Microsoft Access archive download of all your primary data that you can run any time of day or night. So if you would like your own backup on top of our continuous backups, you're welcome to it.
   

2. •System speed: Some less mature Web-based software behaves like a heavy Web page. But our engineers, in conjunction with Microsoft's technical team, developed a superb Web architecture that feels like a Windows program, but runs on a minimized data exchange over the Web. That means you get the advantages of the Web with the quick, snappy feel of a local application.
   

With the potential for so much cost savings and the opportunity to use such an easy-to-use, well-developed application, it's no wonder offices everywhere are switching to OnPoint.

How secure is my data?

HIPAA security rules call for stringently protecting data from unauthorized access. One of the biggest risks is physical access within the office.

OnPoint keeps your data behind ultra-tight security—a locked cage with biometric access, for starters. Your data is secured safely behind enterprise-class firewalls in our world-class data centers to prevent unauthorized electronic access. Additionally, when you access the system, data passes back and forth using the highest encryption available—the same security used by leading financial institutions for online transactions.

Don't worry about your security obligations. We've got them covered.

How much will it cost when I need technical assistance or just need some general support?

Nothing's worse than a support tech saying, "Well, we can't see what's wrong. Can you send us your data?" With OnPoint’s Web-based system, our technicians can log right in and see exactly what you're seeing with your permission. We can even troubleshoot your database if required. That means faster resolution and less pain if a problem arises.  And NO, we don’t charge you anything extra for it.

Can I Access my data anytime, anywhere?

Absolutely!  Another reason people like OnPoint is that the Web-based model lets you easily access your updated information anywhere you have Internet access—home, another office or on the road.

It also means that multiple locations can work on the same real-time data all day, every day. There's never a need to merge, synchronize or duplicate. Reports are always current no matter where you are.

You'll save time, connection and data management costs and be more efficient.

What are the Key Benefits?:

1. •Easy-to-use tabs organize data on a single screen
   

2. •Store and view documents, including insurance cards
   

3. •Custom fields let you store whatever you want
   

4. •Ticklers, memos, and alerts keep staff up to date
   

5. •Intelligently helps eliminate duplicates